Our latest survey shows very strong levels of customer satisfaction across our services. 98.1% of customers said they were satisfied with the overall service provided by Excel Housing Solutions, with 96.2% agreeing they are treated fairly and with respect.
Customers also reported positive experiences across key areas, including repairs, safety, communication, and being listened to. High levels of satisfaction confirm our ongoing commitment to providing safe homes, responsive services, and supportive neighbourhoods.
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3. TP01 – Taking |
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|
Answer |
Response Percent |
Response Total |
|||
|
1 |
Very |
|
70.37% |
38 |
|
|
2 |
Fairly |
|
27.78% |
15 |
|
|
3 |
Neither |
|
1.85% |
1 |
|
|
4 |
Fairly |
0.00% |
0 |
||
|
5 |
Very |
0.00% |
0 |
||
|
answered |
54 |
||||
|
skipped |
0 |
||||
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4. TP02 – Has Excel |
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|
Answer |
Response Percent |
Response Total |
|||
|
1 |
Yes |
|
64.81% |
35 |
|
|
2 |
No |
|
35.19% |
19 |
|
|
answered |
54 |
||||
|
skipped |
0 |
||||
2. Home Repair
|
5. TP02 – How |
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|
Answer |
Response Percent |
Response Total |
|||
|
1 |
Very |
|
62.86% |
22 |
|
|
2 |
Fairly |
|
25.71% |
9 |
|
|
3 |
Neither |
|
2.86% |
1 |
|
|
4 |
Fairly |
|
8.57% |
3 |
|
|
5 |
Very |
0.00% |
0 |
||
|
answered |
35 |
||||
|
skipped |
19 |
||||
3. Main Questions 2
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6. TP03 – Has Excel |
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|
Answer |
Response Percent |
Response Total |
|||
|
1 |
Yes |
|
100.00% |
35 |
|
|
2 |
No |
0.00% |
0 |
||
|
answered |
35 |
||||
|
skipped |
19 |
||||
4. Home Repair time taken
|
7. TP03 – If yes, |
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|
Answer |
Response Percent |
Response Total |
|||
|
1 |
Very |
|
62.86% |
22 |
|
|
2 |
Satisfied |
|
25.71% |
9 |
|
|
3 |
Neither |
|
8.57% |
3 |
|
|
4 |
Dissatisfied |
|
2.86% |
1 |
|
|
5 |
Very |
0.00% |
0 |
||
|
answered |
35 |
||||
|
skipped |
19 |
||||
5. Main questions
|
8. TP04 – How |
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|
Answer |
Response Percent |
Response Total |
|||
|
1 |
Very |
|
64.81% |
35 |
|
|
2 |
Satisfied |
|
25.93% |
14 |
|
|
3 |
Neither |
|
9.26% |
5 |
|
|
4 |
Dissatisfied |
0.00% |
0 |
||
|
5 |
Very |
0.00% |
0 |
||
|
answered |
54 |
||||
|
skipped |
0 |
||||
|
9. TP05 – Thinking |
|||||
|
Answer |
Response Percent |
Response Total |
|||
|
1 |
Very |
|
62.96% |
34 |
|
|
2 |
Satisfied |
|
24.07% |
13 |
|
|
3 |
Neither |
|
9.26% |
5 |
|
|
4 |
Dissatisfied |
|
3.70% |
2 |
|
|
5 |
Very |
0.00% |
0 |
||
|
answered |
54 |
||||
|
skipped |
0 |
||||
|
10. TP06 – How |
|||||
|
Answer |
Response Percent |
Response Total |
|||
|
1 |
Very |
|
51.85% |
28 |
|
|
2 |
Satisfied |
|
33.33% |
18 |
|
|
3 |
Neither |
|
14.81% |
8 |
|
|
4 |
Dissatisfied |
0.00% |
0 |
||
|
5 |
Very |
0.00% |
0 |
||
|
answered |
54 |
||||
|
skipped |
0 |
||||
|
11. TP07 – How |
|||||
|
Answer |
Response Percent |
Response Total |
|||
|
1 |
Very |
|
55.56% |
30 |
|
|
2 |
Satisfied |
|
33.33% |
18 |
|
|
3 |
Neutral |
|
11.11% |
6 |
|
|
4 |
Dissatisfied |
0.00% |
0 |
||
|
5 |
Very |
0.00% |
0 |
||
|
answered |
54 |
||||
|
skipped |
0 |
||||
|
12. TP08 – To what |
|||||
|
Answer |
Response Percent |
Response Total |
|||
|
1 |
Very |
|
70.37% |
38 |
|
|
2 |
Satisfied |
|
25.93% |
14 |
|
|
3 |
Neither |
|
3.70% |
2 |
|
|
4 |
Dissatisfied |
0.00% |
0 |
||
|
5 |
Very |
0.00% |
0 |
||
|
answered |
54 |
||||
|
skipped |
0 |
||||
|
13. TP09 – Have you |
|||||
|
Answer |
Response Percent |
Response Total |
|||
|
1 |
Yes |
|
29.63% |
16 |
|
|
2 |
No |
|
70.37% |
38 |
|
|
answered |
54 |
||||
|
skipped |
0 |
||||
6. Complaints
|
14. TP09 – If yes, How satisfied or dissatisfied are you with Excel Housing |
|||||
|
Answer |
Response Percent |
Response Total |
|||
|
1 |
Very |
|
37.50% |
6 |
|
|
2 |
Satisfied |
|
37.50% |
6 |
|
|
3 |
Neither |
|
18.75% |
3 |
|
|
4 |
Dissatisfied |
|
6.25% |
1 |
|
|
5 |
Very |
0.00% |
0 |
||
|
answered |
16 |
||||
|
skipped |
38 |
||||
7. Main questions 3
|
15. TP10 – Do you |
|||||
|
Answer |
Response Percent |
Response Total |
|||
|
1 |
Yes |
|
79.63% |
43 |
|
|
2 |
No |
|
20.37% |
11 |
|
|
3 |
Don’t |
0.00% |
0 |
||
|
answered |
54 |
||||
|
skipped |
0 |
||||
8. Communal Areas
|
16. TP10 – If yes, |
|||||
|
Answer |
Response Percent |
Response Total |
|||
|
1 |
Very |
|
65.12% |
28 |
|
|
2 |
Satisfied |
|
25.58% |
11 |
|
|
3 |
Neither |
|
9.30% |
4 |
|
|
4 |
Dissatisfied |
0.00% |
0 |
||
|
5 |
Very |
0.00% |
0 |
||
|
answered |
43 |
||||
|
skipped |
11 |
||||
9. Main questions
|
17. TP11 – How |
|||||
|
Answer |
Response Percent |
Response Total |
|||
|
1 |
Very |
|
42.59% |
23 |
|
|
2 |
Satisfied |
|
29.63% |
16 |
|
|
3 |
Neither |
|
27.78% |
15 |
|
|
4 |
Dissatisfied |
0.00% |
0 |
||
|
5 |
Very |
0.00% |
0 |
||
|
answered |
54 |
||||
|
skipped |
0 |
||||
|
18. TP12 – How |
|||||
|
Answer |
Response Percent |
Response Total |
|||
|
1 |
Very |
|
48.15% |
26 |
|
|
2 |
Satisfied |
|
44.44% |
24 |
|
|
3 |
Neither |
|
7.41% |
4 |
|
|
4 |
Dissatisfied |
0.00% |
0 |
||
|
5 |
Very |
0.00% |
0 |
||
|
6 |
Not |
0.00% |
0 |
||
|
answered |
54 |
||||
|
skipped |
0 |
||||