Offenders Service Manager (Liverpool)

Location: Liverpool

Offender Service Manager JD

About the Role 

Excel Housing Solutions are looking for an Offenders Service Manager. We are looking for a motivated, dynamic and forward‑thinking professional who can lead by example and ensure our clients receive high‑quality, person‑centred support in line with our organisational ethos and values. 

As Service Manager, you will play a key role in overseeing the delivery of safe, effective and compliant support services. You will guide and develop staff, maintain high standards of practice, and ensure that individuals within the criminal justice pathway are supported to achieve positive outcomes and move towards independence. 

It is anticipated that you will undertake on-call manager responsibilities as part of a rotational schedule. 

We particularly welcome applications from individuals with lived experience or from underrepresented backgrounds. 

Why Join Excel Housing Solutions? 

We care for our team just as much as we care for our clients. You’ll benefit from: 

✅Private healthcare after 12 months 

✅Enhanced sick pay 

✅Paid volunteer leave 

✅Free, confidential 24/7 mental health support 

✅Death in Service cover for a nominated person 

✅Enhanced maternity, paternity & sick pay 

✅ Blue Light Scheme 

✅One extra day off for your birthday 

✅Option to buy an extra week of annual leave 

✅Additional leave for every full year of service (up to 5 days) 

✅Company pension scheme 

✅Regular supervision, wellbeing check-ins, and reflective practice 

✅Free annual eye tests 

✅Casual dress code 

✅Refer a friend scheme 

✅Cycle to Work scheme 

✅A warm, inclusive, and supportive team environment 

✅Access to further training / education opportunities.  

Important Information 

• This post is subject to an Enhanced DBS check. 

• The role involves regulated activity and is exempt from the Rehabilitation of Offenders Act 1974. All convictions, cautions, reprimands, and final warnings (including those considered ‘spent’) must be disclosed unless ‘protected’. 

• A criminal record will not necessarily bar you from employment. 

• We are committed to safeguarding and promoting the welfare of vulnerable people and expect all staff and volunteers to share this commitment.